01
Feb 2026 · present
8 mos
Service Operation Performance
ActivePart of a task force accelerating the B2B/B2G service-delivery cycle and company revenue realisation.
- Identified administrative and technical bottlenecks in the B2B/B2G service-delivery cycle.
- Streamlined billing administration across active projects, so contracts, POs, and handover documents (BAST) stayed complete.
- Applied a PMBOK-based tracking framework for SLA compliance and audit documentation.